Subscribers
Within 24 hours
Please use the email address linked to your active FrenchPal subscription so we can identify your membership and provide priority support.
FrenchPal Help Center
FrenchPal Support
Need help with your FrenchPal account, subscription, payment, or French learning experience? Contact our support team by email or submit a support request through the form below.
How support worksChoose the contact method that suits your request.
SubscribersWithin 24 hours
Priority first response for active subscription members.
Free users1–3 business days
Every request is reviewed by the FrenchPal support team.
Use the email address linked to your FrenchPal account or active subscription whenever possible. This helps us identify your account and respond more efficiently.
Response times
When will I receive a reply?
Our expected first response time depends on your FrenchPal membership status.
Free users
Within 1–3 business days
We review every support request and will reply as soon as possible within the expected response time.
These are expected first response times. Some payment, account, or technical issues may require additional investigation after our initial reply.
Contact FrenchPal
Choose how to contact us.
Email our team directly or send your request through the online form. Both methods are handled by the same FrenchPal support team.
Email FrenchPal Support
Email us directly when you need to explain your issue in detail or include screenshots, payment records, or other attachments.
[email protected] Send an EmailSubmit a Request Online
Complete the form below and tell us how we can help. Our support team will reply to the email address you provide.
Name · Email · Message Open Support Form
Online support request
Tell us how we can help.
Please describe your question or issue clearly so our team can review it efficiently and reply to the correct email address.
Use your account emailUse the email address connected to your FrenchPal account or subscription whenever possible.
Describe what happenedInclude the relevant page, device, browser, error message, or steps that led to the issue.
For payment questionsInclude the payment date and amount, but never include your full payment card number.
Send a Support Request
Our team will reply to the email address you provide.
Prefer to contact us by email?
Send your question directly to [email protected]. Email is recommended when you need to include screenshots, receipts, or other attachments.